Refund Policy

1. General provisions and operator identity

This Refund Policy establishes the conditions applicable to plans, billing, cancellation, disputes, and potential refund scenarios within ASO Copilot.

ASO Copilot is currently operated by an individual based in Brazil. Billing requests, refund claims, legal notices, and dispute-related communications may be sent to: support@asocopilot.app.

2. Plans, checkout, and billing

ASO Copilot operates through subscriptions, including a free plan with usage limitations and paid plans, currently named Pro and Team, billed monthly or annually.

Checkout, payment processing, recurring billing, subscriber portal access, and invoicing may be provided through Stripe or equivalent payment partners identified on the platform.

Plans may be subject to limits related, among other criteria, to number of applications, number of users per organization, AI generations per month, and analyses per month.

3. Cancellation

The User may cancel their subscription at any time.

In the event of cancellation, the plan remains active until the end of the subscribed cycle. Cancellation stops future renewals only and does not retroactively interrupt the billing period already made available.

Account deletion may occur immediately through the feature available on the platform, under a soft-delete model, in which data may be marked as deleted without immediate permanent removal.

4. Refunds

Except where required by applicable law, all payments are final and non-refundable.

As a limited exception, a refund request may be reviewed in the event of duplicate billing, provided the User submits adequate proof through the platform's official support channel.

Outside legally mandatory scenarios or proven duplicate charges, subscription cancellation does not create a right to a full or partial refund, even if the User stops using the service before the end of the paid term.

5. Disputes and prior support

Before opening formal disputes, chargebacks, or similar measures, the platform will attempt to resolve issues reported by the User through administrative support whenever reasonably possible.

The User agrees to contact the platform first regarding billing issues, cancellations, or allegedly improper charges.

6. Contact

Requests related to billing, cancellation, refunds, and disputes must be sent to: support@asocopilot.app.